SHIPPING
All orders in the continental United States are eligible for free shipping (UPS or FedEx Ground).
Faster shipping options will be available through the website soon, but you may contact us via phone for a shipping quote.
Amazon Prime members located in CA, NV, or AZ can receive free 2 day shipping by ordering through Amazon. Note that you must be logged in with a shipping address set to see "prime".
For orders outside of the continental United States, please contact us.
We do not ship internationally at this moment.
Orders will be sent out within 2 business days.
We are located in Camarillo, CA, so locations close to us will receive their orders within a few days. It can take up to a week for the rest of the country.
Customers in Southern California can have the option to pick up at a nearby lighting store. Contact us if you wish to do this (1-2 days handling time).
You will receive a tracking number via email with your order.
WARRANTY
LFU OFFERS A LIFETIME WARRANTY
Information:
Lifetime warranty applies to all fixtures at no additional charge.
LED Bulbs and individual LEDs have a 40,000 hour warranty. To get the maximum life out of LEDs, LFU recommends not using LEDs for longer than 12 hours a day.
LED Bulbs and LEDs, thus, have a minimum 10 year warranty. Warranty claims after 10 years will be handled on a case by case basis, but we will usually accommodate claims much longer than 10 years, as we do not expect customers to have their lights on for 12 hours a day, every day.
Halogen/Incandescent Bulbs are warrantied for one year.
Transformers have a ten year warranty.
Please email or call us for any warranty related claims.
Please note that the warranty, in most cases, does not cover: physical abuse, damage as a result of improper electrical installation, or damage from using more than 50W bulbs (35W for Bi-Pin and PAR36 fixtures). We will not cover water damage as a result of fixtures being placed underwater.. Only our underwater lights are covered for pond and/or fountain installation; they are not meant for pools. Our fixtures are IP65 rated so rain is covered. They are also CE and ROHS Compliant.
In most cases, we will cover return shipping for warranty claims. The customer must use a Ground service (no expedited services), keep the receipt, and attach it in an email. We will reimburse the shipping charge once the warrantied product has been returned to us and has been verified as defective. Please note that we are NOT able to give shipping reimbursements for products that were originally ordered past 90 days from the date of claim, AND originally purchased using PayPal. Standard credit card purchases will be able to be reimbursed for shipping charges for up to 2 years from the original date of purchase.
LFU only honors warranty claims where the customer purchased the product from us, whether through this website or Amazon. We must also be able to locate the original order to verify this. For Amazon orders, we will need the order ID #. For website orders, we will be able to look the order up by name.
NOTE: If you receive an order that is defective and/or missing parts, you have 30 DAYS from the date of receipt to notify us. Any time after the 30 day window is solely up to our discretion. Thus, please check your orders to ensure parts are there. This policy is in place to ensure that customers are not saying they did not receive a part, months (or years) after their original order, when they actually broke (or lost) the part.
RETURNS
Please read all information about products before ordering.
We accept returns for items that have not been used or worn within 30 days of receipt. Note that we charge a 15% restocking fee. Customers are responsible for return shipping as well.
We will refund or replace any orders that: were processed incorrectly on our end, contain broken/nonfunctional product(s), or any other error that is solely our fault, without any restocking fee. We will cover return shipping in the above case(s).
There are a few important things to keep in mind when returning a product you purchased from the Lighting Factory USA, LLC Online Store:
You have 30 calendar days to return an item for credit from the date you received it. Only items that have been purchased directly from Lighting Factory USA, either through the Lighting Factory USA Online Store or from the LFU Amazon Store can be returned to Lighting Factory USA. Please ensure that the item you’re returning is repackaged with all the parts, materials, and accessories that were included when you received it.
Return requests outside of 30 days will be handled on a case-by-base basis, but we do NOT guarantee any returns after 30 days will be refunded. If we do approve a return outside of 30 days (or if the product(s) have been used/opened), then a restocking fee of up to 50% may apply, particularly if the product is in a non sell-able condition.
If the product is returned used and/or without original packaging, then we reserve the right to refuse any return and will not refund.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
How to Return An Item
Please call or email us to start the returns process.
Privacy Policy
This privacy policy discloses the privacy practices for Lighting Factory USA, LLC. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone, at any time.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or to process returns and exchanges.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. Additionally, we do not have records or access to any credit card data that is submitted. You can ensure that the website is secure by your browser showing a "lock" picture on the left of the website address. Additionally, the website URL can start with "https://".
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 855-219-5096 or using our online contact form.
All orders in the continental United States are eligible for free shipping (UPS or FedEx Ground).
Faster shipping options will be available through the website soon, but you may contact us via phone for a shipping quote.
Amazon Prime members located in CA, NV, or AZ can receive free 2 day shipping by ordering through Amazon. Note that you must be logged in with a shipping address set to see "prime".
For orders outside of the continental United States, please contact us.
We do not ship internationally at this moment.
Orders will be sent out within 2 business days.
We are located in Camarillo, CA, so locations close to us will receive their orders within a few days. It can take up to a week for the rest of the country.
Customers in Southern California can have the option to pick up at a nearby lighting store. Contact us if you wish to do this (1-2 days handling time).
You will receive a tracking number via email with your order.
WARRANTY
LFU OFFERS A LIFETIME WARRANTY
Information:
Lifetime warranty applies to all fixtures at no additional charge.
LED Bulbs and individual LEDs have a 40,000 hour warranty. To get the maximum life out of LEDs, LFU recommends not using LEDs for longer than 12 hours a day.
LED Bulbs and LEDs, thus, have a minimum 10 year warranty. Warranty claims after 10 years will be handled on a case by case basis, but we will usually accommodate claims much longer than 10 years, as we do not expect customers to have their lights on for 12 hours a day, every day.
Halogen/Incandescent Bulbs are warrantied for one year.
Transformers have a ten year warranty.
Please email or call us for any warranty related claims.
Please note that the warranty, in most cases, does not cover: physical abuse, damage as a result of improper electrical installation, or damage from using more than 50W bulbs (35W for Bi-Pin and PAR36 fixtures). We will not cover water damage as a result of fixtures being placed underwater.. Only our underwater lights are covered for pond and/or fountain installation; they are not meant for pools. Our fixtures are IP65 rated so rain is covered. They are also CE and ROHS Compliant.
In most cases, we will cover return shipping for warranty claims. The customer must use a Ground service (no expedited services), keep the receipt, and attach it in an email. We will reimburse the shipping charge once the warrantied product has been returned to us and has been verified as defective. Please note that we are NOT able to give shipping reimbursements for products that were originally ordered past 90 days from the date of claim, AND originally purchased using PayPal. Standard credit card purchases will be able to be reimbursed for shipping charges for up to 2 years from the original date of purchase.
LFU only honors warranty claims where the customer purchased the product from us, whether through this website or Amazon. We must also be able to locate the original order to verify this. For Amazon orders, we will need the order ID #. For website orders, we will be able to look the order up by name.
NOTE: If you receive an order that is defective and/or missing parts, you have 30 DAYS from the date of receipt to notify us. Any time after the 30 day window is solely up to our discretion. Thus, please check your orders to ensure parts are there. This policy is in place to ensure that customers are not saying they did not receive a part, months (or years) after their original order, when they actually broke (or lost) the part.
RETURNS
Please read all information about products before ordering.
We accept returns for items that have not been used or worn within 30 days of receipt. Note that we charge a 15% restocking fee. Customers are responsible for return shipping as well.
We will refund or replace any orders that: were processed incorrectly on our end, contain broken/nonfunctional product(s), or any other error that is solely our fault, without any restocking fee. We will cover return shipping in the above case(s).
There are a few important things to keep in mind when returning a product you purchased from the Lighting Factory USA, LLC Online Store:
You have 30 calendar days to return an item for credit from the date you received it. Only items that have been purchased directly from Lighting Factory USA, either through the Lighting Factory USA Online Store or from the LFU Amazon Store can be returned to Lighting Factory USA. Please ensure that the item you’re returning is repackaged with all the parts, materials, and accessories that were included when you received it.
Return requests outside of 30 days will be handled on a case-by-base basis, but we do NOT guarantee any returns after 30 days will be refunded. If we do approve a return outside of 30 days (or if the product(s) have been used/opened), then a restocking fee of up to 50% may apply, particularly if the product is in a non sell-able condition.
If the product is returned used and/or without original packaging, then we reserve the right to refuse any return and will not refund.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
How to Return An Item
Please call or email us to start the returns process.
Privacy Policy
This privacy policy discloses the privacy practices for Lighting Factory USA, LLC. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone, at any time.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or to process returns and exchanges.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. Additionally, we do not have records or access to any credit card data that is submitted. You can ensure that the website is secure by your browser showing a "lock" picture on the left of the website address. Additionally, the website URL can start with "https://".
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 855-219-5096 or using our online contact form.
This website uses marketing and tracking technologies. Opting out of this will opt you out of all cookies, except for those needed to run the website. Note that some products may not work as well without tracking cookies.
Opt Out of CookiesNOTE: Opting out of cookies may show inventory levels that are not accurate. If you choose to opt out of cookies, but are interested in ordering, please contact us via phone or email to confirm inventory.
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